You Cannot Not Communicate

“Genius is the ability to put into effect what is on your mind.”-  F. Scott Fitzgerald

The foundation, building block, essence of all that we do is based on our communication. We are always communicating. Even, our act of silence is a form of communication.

You consciously or unconsciously decide how to communicate with yourself and others. Yes, at times it is tough communicating your message and you may want to give up.  Yet, remember the words of my friend (well, a friend in my mind) Les Brown “You are bigger than your circumstances or your life situation.”

It was in 1997 I came across this notion of “You cannot not communicate”, at that time it was an absurd and ridiculous statement in my map of the world. Until I came across the image of a Japanese person bowing down to greet while in response a Western person extends his/her hand to reciprocate the greetings.

This is a complete mismatch but both individuals are correct in their way of greetings. Their cultures have taught them that this is the best way to greet. So, you can easily see a message has been communicated in such a scenario.

Both individuals could easily take offence and can accuse each other of being rude. On the other hand they could realise they need to adjust their greetings thus the communication being a good one.

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No matter what you do, you are always communicating. The communication is happening through mediums such as verbal (language, words, sentences), non-verbal (body language, gestures, emotions) and voice (tone, pace, volume).

Indeed writing is another element but the most important critical one is the communication that is happening within yourself. When a person is unable to communicate with himself or herself in a positive and productive manner than the outcomes are not pleasant.

Your ability to communicate with yourself is crucial and then only it gets easier to communicate with others. It is what is known as rapport. Rapport is all about creating the essence of trust, respect, understanding and cooperation, which all beings within you.  It involves the use of all of your senses consciously.

For you to achieve success continuously comes from understanding yourself. To do this you have to comprehend your own perception of the world. Your perception impacts and influences your decisions and behaviour. A classic error that most of us make is blaming others but this leads to sabotaging our own success.

This simply means to know how to communicate better with yourself thus achieve better outcomes for yourself. You need to realise every action you take, word or sentence you say is firstly dictated with the internal communication happening in your mind. This is where the true battle is and not out there.

In a recent interaction with a loved one of mine in her current situation and to add fuel to the fire with her internal communication she has decided to sacrifice her dreams and aspirations for others. In her communication with herself the picture she has painted is of gloom and doom. Her belief in that picture is so strong that her communication of silence clearly shows she is set on a path of becoming a martyr.

Your external communication reflects from your internal communication. It is seen through your body language, heard through your voice and through the words you use. Many people think it is about the outside appearance but what is happening internally matters more.  Indeed, first impression matters but when there is no substance to you than that first impression is useless.

In a world where most of us measure success through material wealth and fame forget the foundations with great ease.  Our focus is towards earning money by hook or crook and in this journey we forget to communicate with ourselves effectively.

There is an immense pull at worrying about what others think rather than what you think for yourself. People die with all kinds of regrets and the number one regret for people on their deathbed is “I wish I’d cared less about what other people think.” In order to move away from such a regret start the internal communication of compassion and care for yourself.

My name is Rohit Bassi and I am the founder of In Learning. My mission is about sowing the seeds of passion to help you outperform yourself by enhancing your core critical skills of communication, leadership and collaboration. I have delivered workshops to the likes of Oracle, Harley-Davidson, Emirates NBD, Emaar, Alshaya, Baskin Robbins, Mazda and many more. Please feel free to contact me via rohit@in-learning.com or call on +971-(0)55-553-2275.

You Too Are In Sales

“To me, job titles don't matter. Everyone is in sales. It's the only way we stay in business.” - Harvey Mackay

Many individuals who are not in sales have a strong notion that that selling has nothing to do with them.  This is totally absurd and is absolutely incorrect. Such thinking is not only unethical but also sabotaging to any business.

Many of us resist assisting prospects in the sales process as we feel and believe we have nothing to do with it.  The reason being is our mind-set.  Unfortunately, we have been educated to believe that selling is all about the money transaction.  This is totally untrue.

Selling is an astonishing field no matter which industry you belong to. There is a notion amongst buyers that most salespeople are liars. In fact when I talk to salespeople most salespeople feel and believe they are liars. I would imagine with such a thought a sales person would come across numerous challenges when selling. No wonder non-sales people want to stay away from selling.

Mahatma Gandhi had a great saying “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption to our work; he is the purpose of it. He is not an outsider to our business; he is a part of it. We are not doing him a favour by serving him, he is doing us a favour by giving us an opportunity to do so.”

So, it is crucial for anyone in sales or not in sales to be aware that sales is the same as customer service. So, rather than thinking of the customer in terms of Always Be Closing (ABC) it is about time to think of them in terms of Always Value Before Closing (AVBC). In other words can I give them value in what I provide.

Everyone in an organisation is involved in customer service thus being a sales person. Just like in customer service you are there to help, serve, assist and guide the customer to a solution that will fulfil their needs and wherever possible their wants. That is exactly what happens in sales.

Never be mistaken that selling is the sole responsibility of those few individuals who have the word “sales” in their job title. In simple terms it is the responsibility of every person the organisation. 

This is the reason I strongly believe sales is all about Soul Based Service Excellence, which not about a transaction, it is about creating a positive customer service experience for your customer.

Remember you are always selling. A prime example is when you go for a job; you need to sell your skills and competence to your future employer.

“Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.' Not only will you succeed in sales, you will succeed in life." - Mary Kay Ash



My name is Rohit Bassi and I am the founder of In Learning. My mission is about sowing the seeds of passion to help you outperform yourself by enhancing your core critical skills of communication, leadership and collaboration. I have delivered workshops to the likes of Oracle, Harley-Davidson, Emirates NBD, Emaar, Alshaya, Baskin Robbins, Mazda and many more. Please feel free to contact me via rohit@in-learning.com or call on +971-(0)55-553-2275.

You Are An Orange

When Dr.Wayne Dyer was preparing to speak at the "I Can Do It" conference he decided to bring an orange on stage with him as a prop for his talk.  He opened a conversation with a bright young fellow of who was sitting in the front row.

Here is how the conversation went:

“If I were to squeeze this orange as hard as I could, what would come out?” I asked him.

He looked at me like I was a little crazy and said, “Juice, of course.”

“Do you think apple juice could come out of it?”

Thanks, and here’s an orange for you!

“No!” he laughed.

“What about grapefruit juice?”

“No!”

“What would come out of it?”

“Orange juice, of course.”

“Why? Why when you squeeze an orange does orange juice come out?”

He may have been getting a little exasperated with me at this point. “Well, it’s an orange and that’s what’s inside.”

I nodded. “Let’s assume that this orange isn’t an orange, but it’s you. And someone squeezes you, puts pressure on you, says something you don’t like, offends you. And out of you comes anger, hatred, bitterness, fear. Why? The answer, as our young friend has told us, is because that’s what’s inside.”

It’s one of the great lessons of life.  What comes out when life squeezes you?  When someone hurts or offends you? If anger, pain and fear come out of you, it’s because that’s what’s inside. It doesn’t matter who does the squeezing—your mother, your brother, your children, your boss, the government. If someone says something about you that you don’t like, what comes out of you is what’s inside. And what’s inside is up to you, it’s your choice.

When someone puts the pressure on you and out of you comes anything other than love, it’s because that’s what you’ve allowed to be inside. Once you take away all those negative things you don’t want in your life and replace them with love, you’ll find yourself living a highly functioning life.

Extracted from http://www.drwaynedyer.com/blog/why-the-inside-matters/

My name is Rohit Bassi and I am the founder of In Learning. My mission is about sowing the seeds of passion to help you outperform yourself by enhancing your core critical skills of communication, leadership and collaboration. I have delivered workshops to the likes of Oracle, Harley-Davidson, Emirates NBD, Emaar, Alshaya, Baskin Robbins, Mazda and many more. Please feel free to contact me via rohit@in-learning.com or call on +971-(0)55-553-2275.

Trust Is Dangerous

“Trust is to human relationships what faith is to gospel living. It is the beginning place, the foundation upon which more can be built. Where trust is, love can flourish.” -  Barbara Smith

It is emotionally painful when someone you look up to utters the words to you “I don’t trust anyone” when you have placed your trust and faith in them. As you listen to these words it makes you wonder with all the passion, compassion and care you had placed into that individual the person was just pretending to be your well-wisher.

You see trust is extremely powerful. A simple definition of trust is belief “that someone or something is reliable, good, honest, effective, etc.”  Another definition that I read says “firm belief in the integrity, ability, or character of a person or thing; confidence or reliance.”

Let me simplify it further trust means faith, hope, confidence thus it is a powerful act, emotion and word.  What is the point if there is no trust in a relationship? This could be relationship in terms of such as work, friendship, family, government and love. The relationship is gone if there is no trust.

Even though trust is important and extremely powerful, at the same time it can be considered to be dangerous.  Trust allows you to form relationships with others be it at work, with service providers, business deals, your career, family and friends. The danger part of trust is that you have to take the risk to believe the other person or party will pull through for you.

Yes, in life you will come across incidents where someone will break your trust. Depending on how attached you get to the pain of the trust being broken you may decide not to trust anyone anymore. That emotion of mistrust unconsciously you will pour into different parts of your life such as your career, business, intimate relationships, friendship and family ties. That mistrust will in the long run will cause you to sabotage your own life but you will blame others.

“People that have trust issues only need to look in the mirror. There they will meet the one person that will betray them the most.” - Shannon.L.Alder

Stanford Encyclopedia of Philosophy states “Trusting requires that we can, 1) be vulnerable to others (vulnerable to betrayal in particular); 2) think well of others, at least in certain domains; and 3) be optimistic that they are, or at least will be, competent in certain respects.”

You can easily take the heartache of someone breaking your trust and unknowingly or knowingly damage your own behaviour. In turn, this leads to your own failure and then you wonder why you are not successful in your life. Trust is the foundation of success.

“A man who trusts nobody is apt to be the kind of man nobody trusts.” - Harold MacMillan

My name is Rohit Bassi and I am the founder of In Learning. My mission is about sowing the seeds of passion to help you outperform yourself by enhancing your core critical skills of communication, leadership and collaboration. I have delivered workshops to the likes of Oracle, Harley-Davidson, Emirates NBD, Emaar, Alshaya, Baskin Robbins, Mazda and many more. Please feel free to contact me via rohit@in-learning.com or call on +971-(0)55-553-2275.

It Is Not About Fashion, It Is About Style

“Fashion changes, but style endures” is a wonderful quote by Coco Chanel yet many of us indulge in fashion without recognising the core focus needs to be on style; its such an amazing metaphor for life itself.

Many define fashion, as a popular way of dressing during a particular time or among a particular group of people. On the other hand style is a manner of doing or presenting yourself, simply a distinctive manner of expression. For example you may wear a fashion label such as Armani but are unable to carry it with style. The whole charm of the attire is lost and you may come across as a show-off rather than a person of refinement.

In a similar manner most of you walk through life without style, in other words without amplifying your awareness, consciousness and energy to uplift yourself. You are so engrossed in the mundane fashion of life that you forget to taste life itself. Such people have the perfect excuse of saying they have no time and follow the fashion crowd. In other words you can live your life in fear or take the opportunity to live in the spirit of love. People who live with love make the time rather than hide behind excuses, they live their life in their own unique style.

Save your pathetic excuses. It’s not about “having time". It’s about "making time". When you make time for yourself and share your precious time with others you have moved from the realm of fashion into style. Your are then on the journey of serving yourself and others from the heart.

Yves Saint Laurent said, "Fashion is fleeting, style is eternal." Fashion is for the masses and difficult to keep up with but style is something that comes from within and leaves an everlasting impact on yourself and others. Either you can follow the masses to become asses or take a leap of faith to be who you truly are.

With your life you can either live it like fashion thus focus on the outer appearance, just as the clothing you wear. Or you can live in style, work from the inside out to fulfil your purpose of life, so no matter what clothing you wear you walk through life with phenomenal class. Your style goes beyond the body; it is a your body, mind, heart and soul being in complete alignment thus allowing you to be in your higher-self.

“When it comes to fashion, of course, I don’t like to be just like everybody else. Having my own identity is very important to me. I design for my own pleasure and it is important for me to get the whole look right. So more than just the dress, I also like to play with the styling. Trying stuff and changing them around, until I achieve just the right and complete look.” Furne One

It is amazing how Furne One powerful words could be related to your growth and evolution of life. You may stand by the riverbank and watch the water of life just pass by you. Clothed in the fashion of fears (that you call reality) you are frightened to jump into the water. A false impression lies within you that only when the perfect current will come along you will sail with comfort into the ocean. So, you wait for the flawless moment, which may or may not arrive.

Or you can take that leap of faith in love and with your own unique style just jump into the river and swim. You certainly will flow down the river of life even it means washing up just little bit further downstream. It is simply a step forward and you have done it your way.

The core essence of your style is governed by two emotions. One being love and the other fear.  It is due to your deepest fear you avoid pursuing the essence of love.

When you open the floodgates of your heart the magic begins. Be aware thoughts of fear, anger and lack creep in. They say they are your best friends. On the other hand please take this opportunity to keep focus, pay attention, be aware and breathe in the power of love.

Love is your inner eternal style, the only power that will ensure that you move forward and be in a truly loving relationship with yourself and others.

"Someday it's gonna make sense."

My name is Rohit Bassi and I am the founder of In Learning. My mission is about sowing the seeds of passion to help you outperform yourself by enhancing your core critical skills of communication, leadership and collaboration. I have delivered workshops to the likes of Oracle, Harley-Davidson, Emirates NBD, Emaar, Alshaya, Baskin Robbins, Mazda and many more. Please feel free to contact me via rohit@in-learning.com or call on +971-(0)55-553-2275.