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Sunday, 9 June 2013

Service PRIDE for Service Excellence

Whatever your role in an organisation it is critical to realise that the only reason your organisation is in business is because of the customers it serves. "Service Excellence" happens at all levels of the organisation through different means such as face to face, written or phone interactions.

It is crucial for you to have “Service PRIDE” of not only in doing your role, but also to comprehend you are  the customer and sales service representatives for your organisation. You represent your organisation through your actions and appearance.

Always remember Service PRIDE simply means:
  • Politeness with customers 
  • Remember to go the extra smile
  • Inspire each other to be the best
  • Develop to be customer focused
  • Evaluate how you can be better